Terms of service

1. Definitions

• "Customer" means an organisation that contracts with us and uses the service.
• "Respondent" means a person who answers a form the customer has published.
• "Recorded information" means what the customer enters into the service and what respondents enter.

2. When the contract starts

The contract begins when we accept an application and issue an account for the admin screen.

We may decline an application where it contains anything untrue, where the applicant has broken these terms before, or where we otherwise consider it unsuitable.

3. Looking after the account

The customer is responsible for its own sign in details and must not lend or transfer them to anyone else.

Anything done using those details is treated as done by the customer.

4. Fees and payment

Fees are those set out in the price list on our website, or the amount separately quoted, and fall due on subscribing and on each renewal date.

The price of a plan depends on how many members may use it. We do not charge by the number of forms or the number of responses.

We may suspend the service where payment is late.

5. Recorded information

Rights in the recorded information belong to the customer. We handle it only to provide, maintain and troubleshoot the service.

The customer is responsible for obtaining, using and holding respondents' personal information lawfully.

We back up recorded information regularly, but do not guarantee that it is complete.

6. What is not allowed

The following are not permitted when using the service.

• Anything unlawful or contrary to public order and decency
• Infringing the rights of others, sending unsolicited email, or impersonation
• Collecting personal information from respondents without their agreement, or misstating why it is being collected
• Placing an undue load on our servers or network, or unauthorised access
• Analysing, copying, altering or reselling the service
• Anything else we consider unsuitable

7. Changes and interruptions

We may change what the service does, after telling the customer beforehand. Where the matter is urgent, we may tell them afterwards.

We may suspend the service for a time for maintenance, faults, natural events or anything else beyond our control.

8. Ending the contract

The customer may cancel at any time. Billing stops from the next renewal onwards. Fees already paid are not refunded pro rata.

After cancellation we delete the recorded information once the period we set has passed. Export whatever you need from the admin screen before then. We always tell you before we delete anything.

9. Limits of our responsibility

We do not guarantee that the service is free of faults, that it suits a particular purpose, or that it will increase the number of responses or conversions you receive.

Except where we have acted deliberately or with gross negligence, our liability for any loss arising from the use of, or inability to use, the service is limited to one month of the fees most recently paid.

Any dispute between a customer and a respondent is for the customer to resolve.

10. Changes to these terms

We may change these terms where needed. A change takes effect when it appears on this page and applies to use from that point onwards.

11. Governing law and jurisdiction

These terms are governed by the law of Japan. Any dispute concerning the service is subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.

Language

This English text is provided for convenience. If it differs from the Japanese version, the Japanese version governs.